1. Who We Are

Residents Hub is a community app operated informally for the benefit of residents within registered housing societies (e.g. Executive Towers). The platform is not a commercial entity and is provided as a voluntary service to residents.

For questions about your data, please contact the community administrator via the society office or WhatsApp group.

2. What We Collect

• Account information: Your name, flat number, email address, and optionally your WhatsApp number — provided by you at registration.
• Content you post: Listings, give-aways, notices, parking spots, queries, contacts, comments, and photos you upload.
• Messages: Interest and inbox messages exchanged between residents.
• Usage data: We do not use any analytics or tracking tools. No cookies beyond what is strictly necessary for your login session are set.

3. Why We Collect It

• To provide the community platform and its features
• To let neighbours contact each other about listings
• To personalise your experience within your community chapter
• If you opted in at registration: to send you community notifications via the app inbox

4. Who Can See Your Data

• Other residents of the same community chapter can see your name, flat number, and content you post publicly.
• Your WhatsApp number is only shared with residents you express interest in, or who express interest in your listings.
• Your email address is not visible to other residents.
• We do not sell, share, or transfer your data to any third party or advertiser.

5. Data Storage

Your data is stored securely on Supabase (a cloud database service) with Row Level Security enabled on all tables. Data is stored on servers in the EU/US. Supabase's own privacy policy applies to infrastructure-level data handling.

6. Your Rights

• Access: You can view all content you have posted within the app.
• Correction: You can update your profile information at any time.
• Deletion: You can request deletion of your account and associated data using the "Delete My Account" option in the sidebar. This will anonymise your profile and sign you out. Content you have posted may remain visible in anonymised form.
• Opt-out of notifications: Contact the community administrator.

7. Cookies

This app uses only essential session cookies — these are required for you to stay logged in. We do not use advertising, tracking, or analytics cookies.

8. Changes to This Notice

We may update this Privacy Notice from time to time. The updated date at the top of this page reflects when changes were last made. Continued use of the app constitutes acceptance of any updates.

1. Acceptance

By registering for and using Residents Hub, you agree to these Terms of Use. If you do not agree, please do not use the platform.

2. Who May Use This Platform

Residents Hub is available only to current residents of the registered housing society chapter you sign up under. Registration with false flat or personal details is not permitted.

3. Acceptable Use

You agree not to:

• Post content that is offensive, defamatory, harassing, or false
• Impersonate another resident or create false identities
• Post items or listings that are illegal or prohibited
• Use the platform for commercial purposes unrelated to the society community
• Spam or send unsolicited messages to other residents
• Attempt to access other residents' data or accounts
• Post content that infringes intellectual property rights

4. Content You Post

You are responsible for any content you post, including listings, photos, notices, and comments. You grant the platform a non-exclusive licence to display your content to other community residents for the purpose of operating the platform.

The community administrators reserve the right to remove any content that violates these terms, is reported by residents, or is otherwise inappropriate, without prior notice.

5. Transactions and Dealings

Residents Hub facilitates community connections but is not a party to any transaction between residents. Payments, collection of items, parking arrangements, and all dealings are entirely between the residents involved. The platform provides no guarantees, warranties, or dispute resolution for resident-to-resident transactions.

6. Reporting Inappropriate Content

If you see content that violates these terms, please use the "Report" button available on all listings, notices, and posts. Reports are reviewed by community administrators and appropriate action will be taken.

7. Account Suspension

Accounts found to be in violation of these terms may be suspended or removed at the discretion of the community administrators, without prior notice.

8. Limitation of Liability

Residents Hub is provided on an "as-is" basis with no warranties of any kind. The community administrators are not liable for any loss, damage, or dispute arising from use of the platform or transactions between residents.

9. Changes to Terms

These terms may be updated from time to time. Continued use of the platform after changes constitutes your acceptance of the updated terms.